Refund and Returns Policy – Effective Date: January 17, 2025
At ZinoStyle, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy ensures that you can return or exchange items with ease. This policy applies to all products purchased directly from our website.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
Return Window: You may return items within 30 days of receiving your order.
Condition of Items: The items must be unused, unwashed, and in the same condition as when you received them. All original tags and packaging must be intact. If an item shows signs of wear or damage, it may not be eligible for a return.
Non-Returnable Items: Certain items, such as personalized products or sale items, may not be eligible for return. Please check the product description for details about non-returnable items.
2. How to Initiate a Return
To return an item, follow these simple steps:
Contact Customer Support: Reach out to our customer service team at support@zinostyle.com to initiate the return process. Please include your order number and a brief explanation of why you would like to return the item.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item. Returns will not be processed without an RA number.
Return Shipping: You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to ensure your return reaches us safely.
3. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team. Once we receive the returned item, we will ship the new item to you at no additional cost. If the exchange is due to your preference (e.g., size change), you will be responsible for the shipping fees.
4. Refunds
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank’s processing time.
Partial Refunds: In some cases, we may issue partial refunds if the item is returned in a used or damaged condition.
Late or Missing Refunds: If you haven’t received your refund after 10 business days, please contact us. We will investigate the issue and provide assistance.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you. To expedite the process, please provide photographic evidence of the damage or defect.
6. Cancellations
Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be accepted as we begin processing and shipping orders quickly. If you need to cancel your order, please contact us as soon as possible.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at:
Address:
789 Maple Lane, Philadelphia, Pennsylvania, USA
Phone: +1 (215) 555-6789
Email: support@zinostyle.com