Sales Policy – Effective Date: January 17, 2025

At ZinoStyle, we want to ensure that your shopping experience is seamless and satisfying. This Sales Policy outlines the terms under which we sell our products to you, and it provides important information on pricing, payment, and order processing.

1. Product Availability

We strive to maintain accurate stock levels and ensure that all items listed on our website are available for purchase. However, occasionally, an item may be out of stock due to demand or inventory issues. If an item you have ordered is out of stock, we will notify you promptly and offer the option to:

  • Wait for the item to be restocked.
  • Choose an alternative product of equal or lesser value.
  • Cancel your order and receive a full refund.

2. Pricing

Prices for the products on our website are listed in USD (United States Dollars). Prices are subject to change without notice, but once your order is confirmed, the price at the time of purchase will be honored.

  • Taxes: Sales tax will be applied to orders based on the shipping destination and in compliance with local tax laws.
  • Discounts and Promotions: We periodically offer sales, discounts, and promotions. If you have a coupon or promotional code, it must be applied at checkout for the discount to be applied. Promotional codes are only valid for the specified time period and may not be combined with other offers.

3. Order Processing

Once your order is placed, you will receive an order confirmation email with details of your purchase. Orders are processed as quickly as possible; however, please allow up to 2 business days for processing. Orders are not shipped on weekends or public holidays.

  • Payment Authorization: All payments are subject to authorization by the payment processor. If your payment is declined, we will notify you and attempt to resolve the issue.
  • Order Modifications: We are unable to modify or change an order once it has been processed. If you need to make any adjustments, please contact our customer service team immediately, and we will do our best to assist you.

4. Shipping and Delivery

We offer various shipping methods to suit your needs. Shipping costs are calculated based on the shipping method chosen and the delivery address. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. Please ensure that the shipping address is correct before completing your purchase.

  • International Orders: We currently ship to selected international locations. International customers are responsible for any customs duties, taxes, or fees that may apply.
  • Delivery Times: Estimated delivery times will be provided at checkout, but please note that these are estimates and may vary depending on the carrier and external factors such as weather or holidays.

5. Payment Methods

We accept various payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure online payment processing
  • Gift Cards: Available for purchase on our website

All payments are processed securely, and we do not store your payment information on our servers.

6. Order Cancellation

Once an order is confirmed, we begin processing it immediately. If you wish to cancel your order, you must do so within 24 hours of purchase. After this period, cancellations may not be possible, as your order may already be in the shipping process.

7. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information on how to return or exchange an item. We strive to provide a hassle-free return process to ensure that you are satisfied with your purchase.

8. Customer Service

If you have any questions or concerns about your order, please feel free to contact our customer support team:

Address:
789 Maple Lane, Philadelphia, Pennsylvania, USA
Phone: +1 (215) 555-6789
Email: support@zinostyle.com

Our team is available Monday to Friday, 9:00 AM to 6:00 PM EST, to assist you with any inquiries.